Pensioners need not to visit the bank to activate their first payment of pension – CPAO OM


Pensioners need not to visit the bank to activate their first payment
of pension – CPAO OM, Government of India, Ministry of Finance,
Department of Expenditure, Central Pension Accounting Office,
Trikoot-II, Bhikhaji Cama Place, New Delhi – 110 068 * CPAO/IT &
Tech/Simplification/2016-17/11Vol-VI/18 dated 24-04-2017 * Office
Memorandum * Requirements from pensioners for credit of first pension
to his/her account by bank. * Attention is invited to CPAO’s OM No.
CPAO/Tech/Simplification/2014-15/52 dated 28-05-2014 whereby it was
intimated to all concerned that pensioners were not required to visit
the bank to activate their first payment of pension





Pensioners need not to visit the bank to activate their first payment
of pension – CPAO OM 

 


GOVERNMENT OF INDIA

MINISTRY OF FINANCE

DEPARTMENT OF EXPENDITURE

CENTRAL PENSION ACCOUNTING OFFICE

TRIKOOT-II, BHIKAJI CAVA PLACE,

NEW DELHI-110068 

CPAO / IT & Tech / Simplification / 2016-17 / 11Vol-VI / 18

24.04.2017 
Office Memorandum
 

Subject: – Requirements from pensioners for credit of first pension to
his / her account by bank. 
 
Attention is invited to CPAO’s OM No.CPAO/Tech/Simplification/2014-15/52
dated- 28.05.2014 whereby it was intimated to all concerned that pensioners
were not required to visit the bank to activate their first payment of
pension. It was also intimated that undertaking for recovery of excess/over
payment of pension had been made a part of PPO. Inspite of these
instructions, banks used to insist on pensioners to physically appear in
the bank before commencing first payment of pension. Consequently, CPAO had
issued instructions vide OM No. CPAO/Tech/Life Certificate/2014-15/99-175
dated-28.07.2014 that banks should not insist on the pensioners to issue
life certificate at the time of first credit of pension. They were also
advised to identify the pensioner with reference to information already
available with bank obtained through KYC at the time of opening of bank
account. The above instructions were reiterated by 0M No. CPAO/Tech/Bank
Performance/2014-15/45 dated-02.06.2016. 
However. it is observed that banks are still insisting upon the pensioners
for completion of formalities like submission of life certificate, letter
of Undertaking and certificate of non-employment to credit their first
payment and other dues to their pension account resulting into
inconvenience to the pensioners defeating the very purpose of simplifying
the pension procedures. 
In view of the above, Heads of CPPCs and Heads of Government Business
Divisions of all the banks are advised to ensure that instructions issued
by CPAO are followed by CPPCs and paying branches and any inconvenience to
pensioners are avoided. 
This issues with the approval of competent authority
Read also :  Online declaration of Immovable Property Return(IPR) through eOffice-Lite (SPARROW) portal for DoT Officers
(Vijay Singh)

Sr. Accounts Officer (IT & Tech)

COMMENTS