Pension : Provide monthly pension slips alongwith break up to pensioners/ family pensioners – CPAO order

Problems being faced by the pensioners/ family pensioners regarding credit
of pension amount into their Bank Accounts.**Government of India, Ministry
of Finance, Department of Expenditure, Central Pension Accounting Office,
Trikoot-II, Bhikaji Cama Place, New Delhi-110066 ** CPAO/IT &
Tech/Simplification/11( Vol-lV)/2016-17/49 dated 12.06.2017 *** Office
Memorandum *** Attention is invited to CPAO’s OM No. CPAO/Tech/Bank
Performance/2015-16/6O dated-14.06.2016 for better pensioner services by
banks and minimize grievances/complaints from pensioners related to pension
payments

issue monthly pension slip

GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-ll, BHIKAJI CAMA PLACE,
NEW DELHI-110066
PHONES 226174596, 26174456, 26174438 

CPAO/IT & Tech/Simplification/11( Vol-lV)/2016-17/49 dated 12.06.2017

Office Memorandum
 
Subject:- Problems being faced by the pensioners / family pensioners
regarding credit of pension amount into their Bank Accounts. 
Attention is invited to CPAO’s OM No. CPAO/Tech/Bank Performance/2015-16/6O dated-14.06.2016 for better pensioner services by banks and minimize
grievances/complaints from pensioners related to pension payments. Inspite of issuing
frequent instructions, number of representations are received from pensioners/family
pensioners experiencing difficulties relating to delays and incorrect amount of
pension being credited in their bank accounts. The pensioners have also complained about the
recovery of excess amount from their bank accounts. 
All measures should be taken for efficient pension delivery to avoid such
grievances and Heads of CPPCs and Heads of Govt. Business Divisions are again
requested to provide monthly pension slips alongwith break up to pensioners/ family pensioners
and invariably at the time of commencement of pension and thereafter whenever there is
change in quantum of pension. 
This issues with the approval of the competent authority.
Read also :  Applicability of Standard Deduction to Pension - MoF Clarification
(Krishna Sharma)
Sr. Achunts Officer (lT & Tech)
Ph.No.011-26166758

To,

1) Heads of CPPCs of Banks

Source: www.cpao.nic.in Click to view/download

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