SC/ST railway employees can register their grievances on-line on the CPGRAMS

SC/ST railway employees can register their grievances on-line on the CPGRAMS

SC/ST railway employees can register their grievances on-line on the
Centralized Public Grievance Redress And Monitoring System (CPGRAMS)
Shri Rattan Lal Kataria, the Hony. Minister of Railways while replying to the Starred Question No. 525 in the Lok Sabha, stated that Ministry of Railways have a reservation cell at all levels i.e.
Railway Board, Zonal Railway Headquarters and Divisional Headquarters which
looks after the interests of Scheduled Caste (SC)/Scheduled Tribe (ST)
employees on the Railways and also ensures implementation of the
instructions, issued from time to time in regard to Reservation Rules and
grievance redressal. He also stated that SC/ST railway employees can also register their grievances on-line on the
Centralized Public Grievance Redress And Monitoring System (CPGRAMS)

cpgams-for-sc-st-railway-employees

Government of India

Ministry of Railways 
Lok Sabha 
Starred Question No. 525
Answered on: 04.04.2018 
Complaints of SC/ST Employees
 

*525. SHRI RATTAN LAL KATARIA:
 

will the Minister RAILWAYS be pleased to state :-

(a) the details of the mechanism adopted by the Railways for redressal of
grievances/ complaints/ representations of Scheduled Caste (SC) and
Scheduled Tribe (ST) employees;

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(b) whether some of the SC/ST employees have lodged complaints regarding
harassment on the basis of Casteism;

(c) if so, the details thereof along with the number of cases/complaints
received and disposed of during the last three years;

(d) the time taken to dispose of these cases/complaints; and

(e) the details of steps taken/being taken for the speedy disposal of such
cases/complaints and safeguarding the interests of SC/ST employees in the
Railways?

ANSWER 
MINISTER OF RAILWAYS AND COAL

(SHRI PIYUSH GOYAL)

(a) to (e): A Statement is laid on the Table of the House.

STATEMENT REFERRED TO IN REPLY TO PARTS (a) TO (e) OF STARRED QUESTION NO.
525 BY SHRI RATTAN LAL KATARIA TO BE ANSWERED IN LOK SABHA ON 04.04.2018
REGARDING COMPLAINTS OF SC/ST EMPLOYEES

(a): Ministry of Railways have a reservation cell at all levels i.e.
Railway Board, Zonal Railway Headquarters and Divisional Headquarters which
looks after the interests of Scheduled Caste (SC)/Scheduled Tribe (ST)
employees on the Railways and also ensures implementation of the
instructions, issued from time to time in regard to Reservation Rules and
grievance redressal. Officers from SC/ST Community are nominated as Liaison
Officers at the Railway Board, Zonal Railway and Divisional Headquarters.
Grievances of SCs/STs employees received from various forums, including
National Commission for Scheduled Castes, National Commission for Scheduled
Tribes, Hon’ble Ministers, Members of Parliament, MLAs and other sources
are examined with respect to extant rules and based on the factual
position, appropriate action is taken at the appropriate level. At the
field level also i.e. the Stations, Sheds, Workshops, Grievance Registers
are provided exclusively for the SC/ST employees, where they can record
their grievances.

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SC/ST railway employees can also register their grievances on-line on the
Centralized Public Grievance Redress And Monitoring System (CPGRAMS)
developed by Department of Administrative Reforms and Public Grievances.
These grievances are remitted to the concerned Railway authorities for
speedy redressal.

(b): Yes, Madam.

(c): During the last 3 years (2015-2017), 57 complaints of SC/ST employees
regarding harassment on the basis of Casteism have been received in the
Railways, out of which 50 cases have been finalized. Balance 7 cases are
under the various stages of investigation/examination.

(d) & (e): Such complaints are taken very seriously by the
Administration. If after due investigation, the case is proved, immediate
necessary action is taken against the erring Officials. Time taken for
Investigation of such cases, varies from case to case.

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* * * * *

Source: Loksabha (click to view/download in ENGLISH / HINDI)


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