Department of Pension & Pensioners Welfare is implementing an
online Pension Sanction and Payment Tracking System called ‘BHAVISHYA.
The system provides for on-line tracking of pension sanction and payment
process. The tracking can be done by the individual as well as the
administrative authorities for all actions preparatory to grant of
pension and other retirement benefits as well as monthly pension paid
Q2. How to get connected on Bhavishya Portal ?
A2. Bhavishya Portal will be connected thorough its website https://bhavishya.nic.in/
. Retiree will received login id and password through E-mail and SMS
automatically. DDO & HOO has to get registered on Bhavishya for
login id and password.
Q3. Is it mandatory to follow the timelines ?
Yes, it is mandatory to follow the timelines as prescribed in the CCS
(Pension) Rules, 1972 and subsequent orders issued from time to time by
the D/o Pension & Pensioner Welfare.
Q4. Can HOO play the role of DDO in his/her absence ?
A4. Yes, HOO has all the rights of DDO but DDO cannot play the role of HOO with DDO login.
Q5. Can Retiree change the uploaded scanned images (Single photograph, Joint photograph and Signature) ?
A5. Yes, retiree can replace the previously uploaded photograph with the new one, before submitting forms to HOO.
Q6. Can retiree edit his/her details after submitting pension forms to HOO ?
No, after submitting pension forms, HOO has to return back the forms if
further necessary changes required in retiree forms.
Q7. Whether DDO has to generate and upload the XML file every month from Salary package into Bhavishya ?
Yes, because XML file contains the Salary information and some basic
details about the retiree required by the system for their pension
Q8. Can DDO upload the XML file more than once in a month ?
A8. Yes, DDO can generate and upload the XML file as per their requirements.
Q9. Due to which reason, retiree name did not reflected in the Bhavishya, even after uploading/importing of the XML file ?
When DDO generate XML file from the salary package, he/she has to
ensure that following details are properly filled in salary package, so
that entry of the retiree can be assured in Bhavishya.
➤ Date of Birth
➤ PAN card number
➤ Date of Joining
➤ Date of Retirement
➤ Date of Superannuation
➤ Mobile number
➤ Govt. Quarter (Yes/No)
➤ Govt. Quarter Address
➤ AAN number
➤ Aadhaar number
Q10. In Nomination forms 1 and A, is it mandatory to mention alternate nominee?
A10. No, Alternate nominee details are not mandatory and is purely subjected to the retiree’s choice.
In Nomination form A, How many alternate nominees are allowed against
an original nominee for Commutation and Arrears of pension ?
A11. Only one alternative nominee, is allowed against the main nominee as per CCS pension rules.
Q12. Is it mandatory to mention the address of all nominees and alternate nominees ?
Q13. In Family details, is it mandatory to enter the details of children who are above 25 years of age or married ?
Yes, Details of all legal children are to be entered in Form 3 (Details
of Family), irrespective of their age or marital status.
Q14. In Bank details of retiree, is it mandatory to have a Joint Bank Account with spouse ?
Yes, as per CCS pension rules it is mandatory to have a joint Bank
account with spouse, however for Single bank Account, retiree has to
give the reason.
Q15. Is it mandatory to scan and upload file in the action “Service Verification (12M BDR)” ?
A15. Yes, uploading of the respective file is mandatory, action cannot be completed without the same.
Q16. Can HOO take the actions after passing the “Due date” ?
A16. Yes, Actions can be taken after the Due Date, but System will show the delay.
Q17. How to nominate a person who is not part of family as per definition of family for Form 3 ?
Nomination for other than family members will be opened on the select
option “other” with members already available for nomination.
Q18. In superannuation case if a retiree is on EOL on his/her last working day, than how the emoluments will be considered ?
A18. Process is based on the condition whether the EOL is considered as Qualifying period or not.
If NO then the emoluments will be taken from the period excluding the time period of EOL and
If YES then emoluments will be taken including the EOL (even if last working day).
Q19. In Voluntary Retirement cases, whether Date of Retirement will be considered as working day ?
Yes, Date of Retirement will be considered as working day in VRS
whether forenoon or afternoon, as per the instructions given in the Notification Dated “21/12/2012 in G.S.R. 928(E)”
Q20. How Gratuity is to be paid for NPS employees ?
A20. Please refer to Order No. 7/5/2012-P&PW (F)/B dated 26/08/2016
(Subject:- Extension of benefits of (Retirement Gratuity and Death
Gratuity) to the Central Government employees covered by new Defined
Contribution Pension System (National Pension System)- regarding )
Q21. Whether name of family member other than spouse are
co-othorised/included in PPO?
A21. Yes, Please refer to Order No. 1/27/2011-P&PW (E) dated 01/07/2013 (Subject:- Simplification of pension process for
permanently disabled children/siblings and dependent parents – instructions
regarding. This Department’s O.M. No. 1/19/11-P&PW (E), dated 3.8.2011,
O.M. No. I/6/2008-P&PW (E), dated 22.6.2010 and O.M. No.
1/21/91-P&PW (E), dated 20.1.93 refer.)
Q22. Whether FMA Form has been filled by all retiring employees?
A22. Yes, Please refer to F.No. 4/34/2017-P&PW(D) dated 31/01/2019 (Subject:- Grant of Fixed Medical Allowance to Central
Government Civil Pensioners residing in areas not covered under Central
Government Health Scheme – reg.)