MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE,
Subject: Facilities for Pensioners through ‘Web Responsive Pensioners Service’ (WRPS) of CPAO
Quick disposal of grievances of pensioners has been a top priority of CPAO. For this purpose, a Grievance Cell is already functioning in CPAO and grievances received through different modes are settled by it. So far, grievances not pertaining to CPAO directly but involving other agencies are being forwarded for final disposal to the concerned agencies i.e. Bank and PAO for necessary action.
In order to. provide better services CPAO developed Grievance Redressal and Monitoring System i.e. ‘Web Responsive- Pensioners Service’ (WRPS): a facility of online transfer of grievances lodged by .Pensioners on the CPAO website for early disposal and update thereon . Pensioners have the following facilities through WRPS on CPAO’s website:-
1. View and Download the Special Seal Authorities issued by CPAO in both fresh as well as revision pension cases.
2. Check the pension processing status
3. Check last 12 months pension payment information
4. Register grievances and check the status etc.
To facilitate pensioners, a step-by-step user guide along with relevant screenshots is attached for ready reference.
The same may be given wide publicity for the benefit of the existing.pensioners as well as future retirees.
In case of any technical difficulty in using this facility NIC Cell may be contacted at e-mail ID firstname.lastname@example.org and for any other query related to pension, Grievance Cell may be contacted on Phone No. 011-2671511 and at e-mail ID email@example.com.
This issues with the approval of Chief Controller (Pensions).
Sr.Accounts Officer (IT & Tech)
Click here to veiw/download full OM and system of WRPS