CGA OM: Representation from government servant on service matter – reg.

CGA OM: Representation from government servant on service matter – reg.

CGA OM: Representation from government servant on service matter – reg.

No. CDN/MF.CGA/CPGRAM/2019/378
Ministry of Finance
Department of Expenditure,
Controller General of Accounts

Mahalekha Niyantrak Bhawan
Block-E, GPO Complex, INA, New Delhi.

Dated  19th November, 2019

Office Memorandum

Subject: Representation from government servant on service matters.

Attention is invited to the instructions issued by DoPT from time to time on submission of representations by government servant on their service matters. Inspite of these instructions, it has been observed that employees of this organisation or their relatives are frequently submitting the representations to Prime Minister/ Minister/Secretary  directly for seeking redressal of their grievances. It is clarified that it would include all forms of communication through e-mails or  public  grievance portal etc. If a government servant wishes to seek redressal of a grievance, the proper course is to address his immediate official superior, or Head of Office, or such other authority at the appropriate level who is competent to deal with the  matter in the organisation.

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Attention is also invited to the provision of Rule 20 of CCS (Conduct) Rules, 1964 prohibiting Government servants from bringing outside influence in respect of matter pertaining to his service matters. Violation of these instructions may be treated as unbecoming conduct on the part of government servant and may attract the provision of Rule 3(1) (iii) of CCS (Conduct) Rules, 1964.

Therefore, all Pr.CCAs/CCAs/CAs (with independent charges) are requested that these instructions may be brought to the notice of all government servants working under their administrative control. Violation of the instructions may led to disciplinary action against the government servant under relevant rules.

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This issues with the approval of Controller General of Accounts.

(Dr. Richa Pandey)
Asstt. Controller General of Accounts


  1. All Pr.CCAs/CCAs/CAs ( with independent charges)
  2. All Jt. CGAs , O/o CGA
  3. Director, INGAF
  4. CC ( Pension)
  5. Sr. AO ( ITD) for uploading on website.

representation from government servant on service matter

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