Grievance Redressal Mechanism in MoD – CGDA seeks fortnightly report – Format for Report.

Grievance Redressal Mechanism in MoD – CGDA seeks fortnightly report – Format for Report.


कार्यालय रक्षा लेखा महानियंत्रक, उलान बटार रोड, दिल्‍ली छावनी – 10
Office of the CGDA, Ulan Batar Road, Palam, Delhi Cantt -110010


No. AN/Grievance/ Report Meeting/ Vol. VIII

Dated: 10/01/2020

The PCsDA/CsDA/PC of A/Cs (Factories)

Subject: – Strengthening of Grievance Redressal Mechanism in Ministry of Defence.

An analysis of grievances received from 1st April 2019 to 31s July 2019 on the CPGRAMS portal of Department of Defence was carried out in the Ministry to identify systemic reforms needed to strengthen the Grievance Redressal Mechanism so that the root cause of grievances may be addressed.

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2. In this context Ministry of Defence D(O&M/PG) ID No.F.36(7)/2019-D(PG/O&M) dated 30.12.2019 is enclosed along with Annexure-A and Annexure-B. The action proposed by the Ministry vide Annexure-B may be taken and confirmed at the earliest but not later than 13h of Jan 2020.

3. Ministry vide their ID No.F.36 (7)/2019-D(PG/O&M) dated 30.12.2019 has directed to carry out a detailed analysis of grievances and suggest systemic reforms. A fortnightly meetings by Wing heads to monitor the disposal of grievances has also been proposed by the Ministry. Accordingly the undersigned has been directed to intimate that a fortnightly meeting may be held to carry out a detailed analysis of grievances pertaining to their offices/sub-offices and suggest systematic reforms.

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4. As such a fortnightly report may please be forwarded to HQrs. Office for further necessary action. The report may please be noted and fortnightly report be submitted to this office through e-mail address only as per the format appended below.

Sl. No. No. of Grievances received Nature of grievances Action taken on reforms to strengthen the Grievance Redressal Mechanism Remarks/suggestion for Systematic Reforms

Sr. Jt CDA (AN&Grievance) has approved.

(Vinod Kumar Goel)
Encls: 5 pages ACGDA (Grievance Officer)


Copy to: –

  1. All sections of HOrs. Office – For similar action

  2. IT and S (Wing) – For similar action with the request
    To upload in the CGDA’s website.

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(Vinod Kumar Goel)
ACGDA (Grievance Officer)

Source: CGDA (Click here to view/download the PDF)